How MealOps Protects Your Information

1. Information We Collect

We collect information in three ways: (a) directly from you, (b) automatically when you use the Services, and (c) from partners who help us deliver the Services.

• Account and profile details. Name, email address, phone number, role, organization, password or authentication tokens, and communication preferences.
• Operational data. Meal schedules, roster details, dietary notes, delivery instructions, transaction records, and content you choose to upload or share through the Services.
• SMS messaging data. Web form consent submissions (checkbox selections, phone numbers, timestamps, and device or IP metadata), opt-in and opt-out timestamps, delivery receipts, and limited message content needed to provide transactional meal updates.
• Usage data. Device identifiers, browser type, pages viewed, referring/exit pages, approximate location, and information collected through cookies or similar technologies.
• Partner and service-provider inputs. Payment processors, logistics platforms, and other partners may supply limited information required to verify eligibility, process payments, or provide integrated services.

2. How We Use Information

MealOps processes information for legitimate business purposes that support our clients, partners, and end users. Typical uses include:

• Delivering and improving the Services. Enabling collaboration on meal plans, managing permissions, troubleshooting issues, and analyzing engagement to improve performance and reliability.
• Communicating with you. Responding to inquiries, sending operational updates, providing onboarding or training materials, and informing you about new capabilities where permitted by law.
• Supporting SMS notifications. Prompting team members in the shared cart to set SMS preferences, delivering transactional texts about meal logistics once consent is recorded, honoring opt-in/opt-out requests, and maintaining compliance with carrier and legal requirements.
• Security and integrity. Monitoring for fraud, protecting accounts, enforcing policies, and complying with legal and contractual obligations.
• Business operations. Aggregating and de-identifying data to understand platform adoption, prepare internal reporting, or support strategic planning.

3. When We Share Information

We do not sell personal information. We may share information in the following circumstances:

• With athletic programs and partners to fulfil requests, coordinate deliveries, or provide visibility to authorized team members.
• With service providers who assist with technology hosting, communications, analytics, payments, customer success, or legal counsel under confidentiality obligations.
• With messaging providers and carriers that deliver our SMS programs so they can process and route messages, enforce opt-out commands, and perform fraud or quality monitoring.
• For legal or safety reasons when required by law, regulation, legal process, or to protect the rights, property, or safety of MealOps, our clients, or others.
• With your consent or at your direction, such as when integrating with a third-party platform you choose to connect.

4. Cookies and Similar Technologies

We use cookies, pixels, and similar tools to keep you signed in, remember preferences, and measure usage. Where required by law, we will ask for your consent before setting non-essential cookies. You can adjust your browser settings to refuse or remove cookies, but doing so may affect core functionality.

5. Data Retention and Security

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. SMS consent and delivery logs are retained for as long as needed to demonstrate compliance with messaging requirements. MealOps uses administrative, technical, and physical safeguards to protect information. No system is 100% secure, so we encourage you to use strong passwords and keep access credentials confidential.

6. Your Choices

• Account settings. Update profile details, notification preferences, or connected integrations through your MealOps dashboard.
• Marketing communications. You can opt out of promotional messages by following the unsubscribe instructions in each message or contacting us at support@coachimhungry.com.
• SMS preferences. Use the shared cart web form to update consent, reply STOP to cancel MealOps texts, START to resume, or HELP for assistance, or email support@coachimhungry.com for additional help.
• Data requests. Depending on your jurisdiction, you may have rights to access, correct, delete, or limit the use of certain personal information. Submit requests via inquiries@coachimhungry.com and we will respond consistent with applicable law.

7. International Data Transfers

MealOps operates in the United States and may process information in the U.S. or other countries where our service providers are located. When we transfer information, we implement appropriate safeguards, such as contractual protections, to meet applicable legal requirements.

8. Children’s Privacy

The Services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children. If we learn that a child has provided personal information, we will delete it promptly and take appropriate action.

9. Updates to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post a notice on our website or notify you through the Services. The “Effective date” at the top of the page shows when the Policy was last revised.

10. Contact Us

If you have questions or need assistance with this Privacy Policy, contact us at: