Privacy Policy

Last updated July 29, 2025

I. Introduction

At MealOps, we connect individuals with the best meal programs and services available, enabling users to meet their dietary and nutritional needs with ease and convenience. In turn, we help third-party companies and athletic programs efficiently manage and offer their meal-related services.

This Privacy Policy (“Policy”) describes how MealOps, Inc. and its affiliates (“MealOps”, “we”, “our”, or “us”) collect, process, retain, and disclose your Personal Information when providing its services, including, but not limited to, its consumer platforms, websites, and mobile applications, any website, platform, or application that contains or includes a link to this Policy, and channels of communication (collectively the “Services”).

This Policy does not apply to personnel of athletic programs or third-party companies using our services, which may be subject to separate privacy policies.

II. What Personal Information does MealOps collect or process?

Personal Information is any information that MealOps can reasonably use to identify you, whether that information identifies you on its own or when combined with other information. Anonymous information and information that has been de-identified such that it cannot identify you is not Personal Information.

We may process the following categories of Personal Information in connection with our Services:

• Contact Information, including name, address (such as home address or other preferred contact address), email address(es), phone number(s), and other contact information provided to us.
• Account and Profile Information, including username and credentials, privacy settings and notification preferences, pictures, and other information you add to your MealOps profile, any subscription information, and identifiers that we may link to an account and information received from third-party platforms or authentication services that are linked to our Services.
• Identification Documentation for Verification (Limited Circumstances), including government-issued identification documents, which we may process in limited circumstances for legal and regulatory compliance, such as to verify age for specific meal programs or services, or for fraud prevention.
• Communications with MealOps and Program/Company Representatives, including the content of in-app messages, communications through or in connection with our Services (including, without limitation, through our and third-party platforms), SMS/text messages, chats, phone calls, and emails with us related to our Services, customer support inquiries and outreach, the date and time of communications, method or channel used, call recordings (if applicable), the outcomes, actions, and/or resolutions from the communications, and other information.
• Content you create or share, including reviews about experiences on our platform, such as ratings of a meal program or third-party company you interact with, or photos you upload.
• Payment Information, including credit card or debit card information and information about the payment methods and services (such as PayPal or Venmo) used to make purchases or subscribe to services on or through our Services. Payment information is primarily stored and processed by our third-party service providers, including our payment processors; however, we may store and process limited payment-related information such as the last four digits of a payment card, name of the financial institution, and payment service.
• Activity and Transactions on or with our Services, including information about the meal programs or services subscribed to, service history, items placed in the cart, special instructions included in a subscription or order (e.g., dietary preferences, delivery preferences), transaction amounts, promotional codes and discounts used and received, the programs or companies subscribed from, gift cards ordered, the features and functionality used or interacted with, searches and actions on our Services (including through using session replay technology), responses to our surveys or other market research activities, participation in sweepstakes, promotions, or contests, photos and/or videos that you may send or provide to us related to your activity and transactions on or with our Services, and use of gifts, our referral program or other special programs (including information about those you have sent or received gifts to or from or referred).
• Geolocation Information, if you have consented by enabling location access, we may receive and store your precise location information, including when our apps are running in the foreground (our app is open and on screen) or background (our app is open, not on screen) of your device. You may use our Services without enabling the collection of precise location information from your device; however, this may impact your experience including the accuracy of service delivery and/or the availability of certain content, features, and functionality (e.g., you may have to manually enter your address). If you have not allowed us to receive your precise location, we can only determine your approximate location. To opt-out of location sharing after turning it on, please refer to your device's settings or the privacy settings within the MealOps app, if available.
• Device Information, including information about the computers, phones, and other devices you use to interact with MealOps or our Services, internet-protocol address, device-based identifiers, operating system and version, preferred language, hardware model identifiers, browser information including type and settings, and other device information.
• Information from Co-Branded or Third-Party Offers, we may collect information that you use to register for, and your activity with, third parties, in connection with co-branded or third-party offers from us and our partners, such as when you enroll for co-branded credit card opportunities with our credit card partners.

Some of the information identified above that you choose to provide us (specifically, government-issued identification, which we receive when we verify age and identity for certain services to prevent fraud and demonstrate legal and regulatory compliance, and precise location information, which we receive to facilitate service delivery and certain content, features, and functionality within our Services), may be considered sensitive Personal Information under the laws of some jurisdictions. You can turn off MealOps’s ability to collect and use precise location at any time in your app settings. We do not use any sensitive Personal Information for purposes other than as reasonably expected by an average consumer to provide our Services, for legal, security and safety purposes, and without the purpose of inferring characteristics about an individual. Where legally required, MealOps will collect and process sensitive Personal Information only with consent.

When we process de-identified information, we maintain and use the information in de-identified form, and do not attempt to re-identify the information, except as permitted by applicable law.

III. How does MealOps collect or receive Personal Information?

• From Users of our Services: We receive information from users of our Services, such as during account or profile creation and updating, subscribing to a program, participation in surveys, participation in sweepstakes, promotions or contests, creating or posting content such as photos or reviews, contacting us, uploading or syncing your contacts, or signing up for additional Services or programs (e.g., our referral or gift programs). If a user provides Personal Information for or about others, such as in connection with our referral or gift programs, the user represents that they have all necessary rights and consents to provide the other person’s Personal Information to us.
• Automatically Through Our Services: When you use our Services, certain Personal Information is collected automatically from your device and browser.
• Through Cookies and Similar Technologies: Cookies are small text files that are placed on your device, commonly through your browser, and that are used to record information such as settings. Depending on your settings, certain of our Services, including our website, may receive information about you from or through cookies or similar technologies (such as pixels or software development kits).
• From our Service Providers: We may receive Personal Information from service providers whom we engage to perform services on our behalf, including communication services providers (e.g., email, SMS/text message, etc.), payment providers and processors (such as PayPal and Venmo), market research services providers, providers of services for promotions, sweepstakes and contests, gift card program providers/vendors, and those that provide us with marketing, advertising, analytics, security, fraud, identity, and age verification services.
• From Partners: We may receive Personal Information from our business partners, such as in connection with co-branded or third-party offers you participate in with partnership opportunities available from MealOps and its business partners (such as co-branded credit cards).
• From Athletic Programs and Third-Party Companies: We may receive Personal Information from athletic programs or third-party companies, such as when you register for a program through our platform, to facilitate your use of our Services, or in connection with a loyalty program if you choose to link your account with our Services to their loyalty program. In such cases, the program or company may provide certain Personal Information to enable you to receive loyalty program benefits and discounts for purchases made through our Services.
• From Legal Claims, Disputes, Requests, and Orders: We may collect Personal Information from third parties or persons, such as law enforcement agencies, government agencies or authorities, users and non-users of our Services, and any other person or party who may be involved in the matter.

IV. How does MealOps use Personal Information?

Depending on which Services you use and how you interact with us, MealOps may use your Personal Information (as described in Section II above):

• To Provide and Customize MealOps Services, including allowing you to browse and subscribe to meal programs or services, facilitating the subscriptions you place on or through our Services, recommending and ranking programs/companies based on your searches, location, reviews, and subscription history and, if you have uploaded or synced your contacts, based upon where your contacts have subscribed (however, we will not provide you with information on where a specific contact(s) subscribed or what a specific contact(s) subscribed to), facilitating participation in promotions, sweepstakes and contests, making promotions, special offers and opportunities available to you, allowing or enabling you to purchase/order our gift cards, displaying reviews, photos and other content you post publicly, and customizing your experience (including, but not limited to, customization based on your preferences, location, and past use of our Services).
• To Provide Customer Support, including by exchanging communications, investigating, analyzing, and remediating support issues including as it relates to service delivery, evaluating our customer support and making improvements, and ensuring that support issues are handled in accordance with our internal standards, processes, and requirements and according to applicable law.
• To Develop, Analyze, and Improve our Services, including debugging or troubleshooting our Services, understanding how you and other customers use our Services and your preferences, improving the Services, and developing new Services or initiatives to provide our users with the best experience possible.
• To Advertise and Promote MealOps and our Services, including displaying advertising related to our Services or partners on our Services and on third-party websites and platforms, improving, developing and implementing marketing campaigns, analyzing whether our advertising is effective, and showing you ads that are most relevant to you about MealOps and our partners. To opt-out of ad personalization on third-party platforms, please see information on the right to opt-out of the sale or sharing below.
• To Allow and/or Facilitate Communications with MealOps and Program/Company Representatives, including communications about our Services, Service updates, subscriptions and account, changes to our terms and policies, and to allow or facilitate communications with MealOps and program/company representatives.
• For Authentication, Integrity, Security, Quality and Safety, including verifying your account and identity as applicable to our Services, providing a secure payment and subscription experience, to detect, investigate, and prevent malicious or illegal conduct, bugs, malware, fraudulent activity, illegal or unsafe experiences, and any other actions we deem necessary to protect your safety and security as well as that of other people, property, and businesses, and to secure our Services.
• For Legal Reasons and Policy Compliance, including to comply with our obligations under applicable law and to respond to valid legal process (e.g., requests or orders from law enforcement, courts, regulators and other government agencies), to investigate or participate in civil discovery, litigation, or other adversarial legal proceedings, to enforce or investigate potential or actual violations of our terms, policies or other legal agreements, to investigate, monitor or mitigate any actual or alleged illegal activities in connection with our Services, to comply with any tax obligations, to perform audits and assessments, and to enable you to exercise your rights as legally required.

V. MealOps’s disclosure of Personal Information.

Depending on which MealOps Services you use or interact with, MealOps may provide or disclose Personal Information (as described in Section II above) as follows:

• To Service Providers: To enable us to meet our business operations needs and to perform our Services, we may provide Personal Information to our service providers and vendors, including, but not limited to, providers of identification and verification services, cloud services, payment services, gift card program services, auditing services, security services, marketing and advertising services, promotions, sweepstakes and contest services, market research services, communication services, analytics services that help us understand usage of our Services, market enrichment services, location and mapping services, and customer support functions. These service providers may access, store and process your personal information outside of the jurisdiction in which you reside, including, without limitation, outside of Australia, Canada (and if you reside in the Province of Quebec, outside of Quebec), New Zealand and the United States.
• To Athletic Programs and Third-Party Companies: We disclose Personal Information to athletic programs and third-party companies in connection with the Services including, without limitation, disclosing Personal Information for the management of your subscription (such as dietary preferences, service start dates), for fraud, trust, and safety concerns or matters, and in connection with a loyalty program if you choose to link your account with our Services to a program’s or company’s loyalty program. By subscribing to a program or service, you acknowledge and agree that the program or company may use your Personal Information to facilitate the delivery of their services to you (including using your contact information to communicate with you via phone calls, emails and/or SMS/text messages about the service). The program or company is solely liable and responsible for all communications initiated or sent by them to you.
• Publicly: We display content and information that you share publicly or permit or authorize us to share publicly, such as reviews about programs or companies or photos of things you have ordered, so that others can read and learn about your experiences on our platform and our Services.
• To Marketing and Advertising Partners: We may use third-party marketing and advertising partners to deliver advertising to you on behalf of MealOps and/or our partners, including advertising that may be personalized based on your interactions with our Services as well as your activity on third-party services.
• For Actual or Potential Corporate Transactions: If we are involved in strategic transactions including any sale, merger, acquisition, joint venture, assignment, transfer, reorganization, bankruptcy or receivership, we may disclose your Personal Information and other information in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.
• To Government Authorities or where Legally Required or Permitted: We and our service providers (including domestic and foreign service providers) may share your Personal Information, including information about your interaction with our Services, with third parties such as government authorities, industry peers, or other third parties if legally required or permitted, or as necessary to enforce our agreements, prevent fraud, or protect the rights, property, or safety of our business, employees, partners, customers, or other persons or parties. These disclosures may include lawful access by US or foreign courts, law enforcement, or other government authorities.
• MealOps’s Group of Companies: We may disclose your Personal Information to our corporate subsidiaries and affiliates in connection with our Services and business activities for use in connection with the purposes and uses described in this Policy.
• Other Third Parties or Persons: We may disclose or provide your Personal Information to other third parties or persons, such as with your consent or at your direction, including to individuals to whom you send a gift through our gift program or to whom you refer MealOps or the Services, in connection with co-branded opportunities, or in connection with you linking accounts with third parties to your account with us or signing into your account with us through third-parties.

VI. Your Privacy Rights and Choices.

Your Privacy Rights.

We offer you tools and processes to manage and make choices regarding your Personal Information. Depending on your jurisdiction, and subject to certain exceptions, exemptions, and restrictions, you or your authorized agent may exercise the following rights:

• Access/Portability: You may have the right to request access to your Personal Information (including which third parties have received Personal Information) and receive it in a portable and machine-readable format. This right includes the ability to confirm whether we process any Personal Information about you.
• Deletion: You may have the right to ask us to delete your Personal Information, including your MealOps account, although this may impact your ability to use the Services. Please note that we may retain some Personal Information to the extent permitted or required by applicable law.
• Correction: You may have the right to correct, rectify, or update inaccurate Personal Information that we hold about you.
• Opt-Out of Sale or Sharing (Targeted Advertising or Ads Personalization): We may disclose Personal Information (e.g., identifiers and service and platform usage) to advertising partners to provide you with personalized ads on third-party platforms, which may constitute a “sale” or “sharing” of your Personal Information. You have the right to opt-out of our selling or sharing (for purposes of targeted advertising) of your Personal Information. To opt-out of the sale or sharing of Personal Information, use the “Do Not Sell or Share My Personal Information” link on mealops.com or go to www.mealops.com/consumer/personalize. Note: If you are not a logged-in registered user, you can opt-out of having information about your activity on MealOps disclosed to partners for personalized advertising on third-party platforms by disabling Ad Personalization when you use a specific browser. To access our browser-level opt-out option, please click [here, or provide a link to your opt-out mechanism]. For your opt-out choice to be associated with your registered account, you’ll need to log in to your account and turn off personalization. If you previously opted-out and wish to opt-in, you can use the options identified above to change your preferences. You may choose to enable with your browser, where available, global privacy controls (“GPC”) to automatically communicate your opt-out preferences to us when you use said browser. If you have enabled GPC on your browser, we will treat this the same as if you have opted-out through the browser-level opt-out option available above.
• Right to Appeal: You may have the right to appeal decisions that we make with regards to a rights request.
• Right to Withdraw Consent: You have the right to withdraw consent when consent is legally required (subject to our legal or contractual restrictions and reasonable notice). If you withdraw consent, we may not be able to provide certain services to you.

MealOps will not discriminate against you for exercising any of your applicable rights. We reserve the right to deny your request if we cannot verify your identity or if an exemption or exception applies.

Exercising Rights:

Unless otherwise stated above, if you have a MealOps account, you can exercise certain of your rights directly through your account. We provide you with the ability to update and correct your account information through your account. To exercise either the right to access or delete your Personal Information through your account, please see:

For MealOps, you can exercise these rights by clicking [here, or provide a link to your account privacy settings/request form].

If you have questions on how to exercise your rights, or if you do not have an account or are unable to exercise an applicable right through your account, please contact us at mealops.help@gmail.com. We will provide a timely response in accordance with applicable law. You also may contact us at our toll-free number (if applicable) to exercise an applicable right. When contacting us, please provide your first and last names, email address, and address of residency, identify the right(s) that you wish to exercise and identify whether you are a user, a non-user, or in another category or grouping.

For rights requests from authorized agents, the requests should be submitted to mealops.help@gmail.com and include the following: (i) first and last names and email addresses for the data subject and the authorized agent, (ii) evidence of the authority granted to the agent (such as a power of attorney), (iii) information on the data subject’s relationship with MealOps (e.g., registered user, a non-user), (iv) the specific right(s) being exercised, and (v) “Authorized Agent Request” in the subject-line.

Additional Choices.

Communication Preferences:
To opt-out of promotional and marketing notifications and emails, follow the steps below.
Notification Preferences for Mobile app users:

1. Select Account and scroll down to Account Settings
2. Select Notifications
3. Select the notifications you would like to turn off and slide the toggle to turn off (e.g., Program Offers, MealOps Offers and Recommendations, etc.).

Email Preferences Through Email Unsubscribe Functionality:
Promotional emails include an opt-out option at the bottom of the email, select Unsubscribe.
After selecting Unsubscribe, select to turn off your preferred choices (e.g., MealOps Offers, Program Offers, Recommendations, etc).

To opt-out of receiving marketing SMS for your consumer platforms/services, you can either reply STOP to any consumer marketing SMS or text STOP to [Your SMS shortcode or number, e.g., 63758 if applicable].
To opt-out of all Consumer transactional SMS, reply STOP to a Consumer transactional SMS.
If you want to stop receiving all communications from us, you must delete your account.
If you want to stop seeing in-app messages, you must delete your account.

For co-branded credit card opportunities, to stop receiving certain pre-screened offers of credit originating from participating nationwide credit reporting agencies, including our pre-screened offers, you can call the official Consumer Credit Reporting Industry organization at 1-888-567-8688 or by going to www.optoutprescreen.com.

You can learn more about interest-based advertising generally and how to opt-out of receiving tailored advertising more broadly than the options available in this Policy by visiting (i) the Network Advertising Initiative’s Consumer Opt-Out link or (ii) the opt-out options available through the Digital Advertising Alliances opt-out options available through https://digitaladvertisingalliance.org/. These links are provided for convenience purposes only; MealOps is not responsible or liable for the compliance practices and programs of the companies, associations, or organizations managing the opt-out processes available through the immediately above links.

VII. Supplemental Jurisdiction Specific Disclosures.

a. Consumer Health Data Privacy Disclosures

These Consumer Health Data Privacy Disclosures supplement this Policy and describe our collection, use, and disclosure of Personal Information that may identify your past, present, or future physical or mental health status ("Consumer Health Data"), where applicable, as required by certain US State privacy laws.

1. Our Collection of Consumer Health Data.

We collect Personal Information as described in Section II (What Personal Information does MealOps collect or process) of this Policy, which may include the following Consumer Health Data about you or those you are purchasing on behalf of:

• Allergies or other conditions: When using our Services to subscribe to certain meal programs or services, you may be able to use free-text fields to provide special instructions. In the free-text fields, you may disclose information that may indicate health status (e.g., allergies or other conditions).
• Product/Service Subscription Information: Your subscription history of health-related meal programs or services ordered through our Services may indicate information regarding your health status, including, but not limited to, dietary restrictions, nutritional needs, or specific meal plan types.
• Activity on or with our Services: When using or interacting with our Services we may collect information that may indicate health status such as when you place health-related meal programs or services into your cart, conduct searches for, browse, or take other actions related to health-related programs/services, when you interact with content, features, functionality or programs related to health-related programs/services, and/or when you submit photos or videos of health-related programs/services to us or through our Services.

When we process de-identified information, we maintain and use the information in de-identified form, and do not attempt to re-identify the information.

2. Sources of Consumer Health Data.

We collect Personal Information from the sources described in Section III (How does MealOps collect or receive Personal Information?) of this Policy.