MealOps Service Terms

1. Who We Work With

MealOps provides workflow software for athletic departments, campus operations, and vetted delivery or catering partners. You must be at least 18 years old and authorized to enter into contracts on behalf of your organization to use the Services.

2. Accounts and Security

• You are responsible for maintaining accurate profile information and safeguarding passwords, access tokens, and devices used to access the Services.
• Notify us immediately at support@coachimhungry.com if you suspect unauthorized access. We may suspend accounts to protect the platform or comply with legal requirements.
• MealOps may update, enhance, or discontinue parts of the Services. If we make material changes, we will provide reasonable notice where practical.

3. Acceptable Use

• Use the Services only for lawful business purposes related to meal planning, coordination, delivery, or analytics.
• Do not misuse data, probe or disrupt the platform, share login credentials, or attempt to reverse engineer proprietary functionality.
• You are responsible for the accuracy of information you upload, including dietary preferences, schedules, and contact details shared with partners.

4. SMS Communications

MealOps may offer SMS messaging to deliver meal ordering links, reminders, and service alerts for your organization. Participation requires explicit consent captured through the MealOps shared cart web form or another mechanism we make available. When a team member logs in without a recorded preference, the shared cart displays their phone number alongside an SMS consent checkbox so they can opt in or decline.

• Message frequency depends on team activity and typically ranges from 0–8 messages per week during active seasons.
• You can opt out at any time by replying STOP, resume by replying START, or request assistance by replying HELP. You may also contact support@coachimhungry.com for help managing preferences.
• Standard message and data rates may apply. You are responsible for ensuring the individuals you enroll have provided the required consent and for complying with applicable messaging laws and carrier rules.

MealOps maintains records of opt-in and opt-out events to support compliance and may suspend messaging to a number if we detect abuse, lack of consent, or carrier restrictions.

5. Fees and Payments

Fees, if applicable, are defined in an ordering document, subscription agreement, or statement of work between MealOps and your organization. Unless otherwise stated, fees are non-refundable and payable within the time frame specified on the invoice. Late payments may incur service suspension or finance charges as allowed by law.

6. Content and Intellectual Property

• MealOps owns all rights, title, and interest in the Services, including software, documentation, and branding. No ownership rights transfer to you through these Terms.
• You retain rights to information you upload (“Customer Data”). You grant MealOps a limited license to host, process, and display Customer Data solely to provide and support the Services.
• Do not use MealOps names, logos, or marks without prior written permission.

7. Confidentiality and Data Protection

Each party may share confidential information while working together. Confidential information includes business processes, pricing, technical materials, and Customer Data. Each party agrees to use the other party’s confidential information only as needed to deliver the Services and to protect it with reasonable care. Both parties must comply with applicable privacy laws and our Privacy Policy.

8. Warranties and Disclaimers

MealOps provides the Services “as is” and “as available.” We do not guarantee that the Services will be uninterrupted, error-free, or meet every requirement. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the extent allowed by law, MealOps will not be liable for indirect, incidental, consequential, special, or exemplary damages, nor for loss of profits, goodwill, or data, even if advised of the possibility of such damages. Our total liability arising out of or related to the Services will not exceed the fees paid to MealOps for the Services giving rise to the claim during the twelve months before the event.

10. Indemnification

You agree to defend, indemnify, and hold harmless MealOps and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your misuse of the Services, violation of these Terms, or infringement of third-party rights.

11. Suspension or Termination

Either party may terminate for convenience with written notice if no separate agreement states otherwise. We may suspend or terminate access immediately if: (a) you breach these Terms, (b) continued use poses a security or legal risk, or (c) we discontinue the Services. Upon termination, access to the platform ends and you should export your Customer Data within the timeframe we communicate.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law rules. Any dispute arising out of or relating to the Services will be handled through good-faith negotiations. If the parties cannot resolve a dispute within thirty days, either party may pursue mediation or binding arbitration in Delaware, unless a different forum is required by a separate written agreement. Nothing in this section prevents either party from seeking interim relief in court for intellectual-property violations or unauthorized use of confidential information.

13. Changes to These Terms

We may update these Terms to reflect operational, legal, or regulatory changes. When we do, we will revise the effective date and, if the changes are material, provide notice through the Services or email. Your continued use of the Services after the updated Terms become effective constitutes acceptance.

14. Contact

Questions about these Terms can be sent to our support team: